Native Chinese Virtual Assistants
Budget: £2 – £3 GBP
I need a detail-oriented virtual assistant to keep our small e-commerce operation running smoothly, with the main focus on getting customer orders out the door quickly and accurately.
Core responsibilities
• Purchasing & order prep – source the requested products, generate shipping labels, and get each parcel ready for the post.
• Stakeholder communication – send brief, regular updates, answer basic enquiries, and pass key information to other team members while keeping our shipping data tidy.
• Returns & faulty items – log any issues, arrange replacements or refunds, and note trends so we can improve.
What success looks like
• Every order has the right item, label, and tracking number before the daily cutoff.
• I receive concise progress snapshots (numbers shipped, issues flagged) without prompting.
• Customer questions are acknowledged within agreed time frames and escalated only when needed.
This is a straightforward role to start, perfect for someone who already handles similar mailing tasks and is comfortable juggling a few chat threads during the day. Familiarity with online purchasing platforms and basic spreadsheet updates will help you hit the ground running.
Core responsibilities
• Purchasing & order prep – source the requested products, generate shipping labels, and get each parcel ready for the post.
• Stakeholder communication – send brief, regular updates, answer basic enquiries, and pass key information to other team members while keeping our shipping data tidy.
• Returns & faulty items – log any issues, arrange replacements or refunds, and note trends so we can improve.
What success looks like
• Every order has the right item, label, and tracking number before the daily cutoff.
• I receive concise progress snapshots (numbers shipped, issues flagged) without prompting.
• Customer questions are acknowledged within agreed time frames and escalated only when needed.
This is a straightforward role to start, perfect for someone who already handles similar mailing tasks and is comfortable juggling a few chat threads during the day. Familiarity with online purchasing platforms and basic spreadsheet updates will help you hit the ground running.