Oracle Retail RMS Support

I run an on-premise Oracle Retail v16 estate and I now need focused, ongoing production support for the Retail Merchandising System (RMS). Day to day, I’m looking for both technical troubleshooting and functional guidance so users can keep working without interruption.

The most pressing items are:
• Resolving current integration issues that are preventing clean data flow between RMS and the surrounding applications.
• Developing and implementing lightweight monitoring scripts so we can spot job failures or performance dips before they impact the business.

Once those pains are addressed, I’d like you to stay available for routine health checks, root-cause analysis when anomalies appear, and advice on best-practice configurations or minor functional tweaks. If future needs extend to areas such as RPM or ReIM, it would be great if you’re open to stepping in there as well, but the immediate priority is RMS stability.

Please outline relevant Oracle Retail experience—especially hands-on work with RMS integrations, PL/SQL, batch job control, and any proactive monitoring you’ve built for v16. Let me know the toolset you prefer for scripting and alerting, plus an estimate of how quickly you can begin.