Looking for Operation Support Analyst – Level II with 3-5 years of experience in healthcare industry
Budget: ₹150,000 – ₹250,000 INR
Project Duration: 3-6 months
Budget: Upto INR 16 Lakhs
Below are the role requirements:
Responsibilities:
• All selected responsibilities associated with Operation Support Analyst – Level I
• Interface across multiple internal IT groups, including senior IT management, operations management, project leaders and end users
• Lead support (enhancements, maintenance, and production) of existing assigned hardware and software/applications
• Investigate service outages and resolve issues to maintain system and infrastructure stability
• Communicate infrastructure/application problems and issues to key stakeholders, including management, development teams, and end users
• Identify and manage operational problems and incidents according to established IT operation standards and processes
• Provide second level use/customer telephone support for assigned software applications
• Obtain patches, fixes, and product updates from software vendors through telephone contact, bulletin boards, and/or Internet services
Qualifications:
• BS/BA in Computer Science, Information Technology, or an equivalent combination of education and/or experience
• 3-5 years of experience in operation support
• Minimum 1 year of experience in infrastructure/software development
• Experience with various server/desktop systems, operating systems, and diverse technical environments
• Excellent customer service orientation and verbal communication skills
• Ability to install software for and troubleshoot a wide range of applications
• Advanced analytical thinking and problem-solving skills
Budget: Upto INR 16 Lakhs
Below are the role requirements:
Responsibilities:
• All selected responsibilities associated with Operation Support Analyst – Level I
• Interface across multiple internal IT groups, including senior IT management, operations management, project leaders and end users
• Lead support (enhancements, maintenance, and production) of existing assigned hardware and software/applications
• Investigate service outages and resolve issues to maintain system and infrastructure stability
• Communicate infrastructure/application problems and issues to key stakeholders, including management, development teams, and end users
• Identify and manage operational problems and incidents according to established IT operation standards and processes
• Provide second level use/customer telephone support for assigned software applications
• Obtain patches, fixes, and product updates from software vendors through telephone contact, bulletin boards, and/or Internet services
Qualifications:
• BS/BA in Computer Science, Information Technology, or an equivalent combination of education and/or experience
• 3-5 years of experience in operation support
• Minimum 1 year of experience in infrastructure/software development
• Experience with various server/desktop systems, operating systems, and diverse technical environments
• Excellent customer service orientation and verbal communication skills
• Ability to install software for and troubleshoot a wide range of applications
• Advanced analytical thinking and problem-solving skills