Opencart Shop - Email Order and My Orders Issue with Journal Theme
Budget: $10 – $30 USD
I'm experiencing a critical issue with my Opencart shop that's impacting communication with users post-purchase. Here is a comprehensive summary of the problem:
- The Problem: After completing an order, the customer does not receive a confirmation email with the new order and order does not register in the "my orders" account. I receive the new order email on the admin email. and the other email notifications work correctly and are sent to customers.
General theme is using the whole process by themselves.
- Recent Changes: I have not made any recent changes to my email settings or server configuration. The issue seems to be inherent to the system.
- Software Versions: I am currently using OpenCart 3.x and Journal Theme. Therefore, I need a developer who is well-versed in these specific versions, and has a solid understanding of how they interact.
- Email Configuration: My current email functionality is configured to use a third-party service, which may be contributing to the problem. I will be relying on the expertise of the chosen professional to identify and resolve any issues related to this configuration.
Ideal skills and experience for the job include:
- Proven experience with Opencart, especially with versions 3.x.
- Strong knowledge of the Journal Theme
- Expertise in troubleshooting email issues in ecommerce platforms, especially those related to third-party services.
- Excellent communication skills and ability to provide clear updates and explanations throughout the problem-solving process.
I need someone who can not only identify the root cause of the issue, but also implement a solution that ensures my customers receive the necessary order confirmations and their orders are accurately reflected in their accounts. A seamless post-purchase experience is crucial for my business, so timely and effective resolution of this issue is of the utmost importance.
- The Problem: After completing an order, the customer does not receive a confirmation email with the new order and order does not register in the "my orders" account. I receive the new order email on the admin email. and the other email notifications work correctly and are sent to customers.
General theme is using the whole process by themselves.
- Recent Changes: I have not made any recent changes to my email settings or server configuration. The issue seems to be inherent to the system.
- Software Versions: I am currently using OpenCart 3.x and Journal Theme. Therefore, I need a developer who is well-versed in these specific versions, and has a solid understanding of how they interact.
- Email Configuration: My current email functionality is configured to use a third-party service, which may be contributing to the problem. I will be relying on the expertise of the chosen professional to identify and resolve any issues related to this configuration.
Ideal skills and experience for the job include:
- Proven experience with Opencart, especially with versions 3.x.
- Strong knowledge of the Journal Theme
- Expertise in troubleshooting email issues in ecommerce platforms, especially those related to third-party services.
- Excellent communication skills and ability to provide clear updates and explanations throughout the problem-solving process.
I need someone who can not only identify the root cause of the issue, but also implement a solution that ensures my customers receive the necessary order confirmations and their orders are accurately reflected in their accounts. A seamless post-purchase experience is crucial for my business, so timely and effective resolution of this issue is of the utmost importance.