Email Automation & Case Management Setup

I'm looking for an experienced professional to assist with two key projects: setting up email automation for sales leads and creating a new case management process for internal company issues.

Key Requirements:
1. Email Automation:
- Set up email automation using Office 365.
- Develop sequences specifically for responding to lead generation requests.
- Ensure seamless integration with existing systems and processes.

2. Case Management Process:
- Design and implement a case management system for sales department support issues.
- Streamline the process for handling internal company issues efficiently.
- Ensure the system is user-friendly and meets the department's specific needs.

Ideal Skills and Experience:
- Proficiency with Office 365 and email automation tools.
- Experience in creating effective lead response strategies.
- Strong background in designing case management systems, particularly for Customer Support.
- Excellent problem-solving and project management skills.
- Ability to work collaboratively with different departments to understand and meet their requirements.

I am eager to see how your expertise can help streamline our processes and enhance our operational efficiency.