selection critieria response

complete a job application, on the following :
This highly customer-focused role enables our customers to get the best possible outcome for their compensation needs, and we do this with patience, kindness and empathy. You will also need demonstrated complex problem-solving abilities and strong attention to detail and accuracy. We also look for:

Someone who has proven experience in learning, interpreting and applying complex legislation
People who have a proven customer service focus – always putting Veterans and their families first!
The ability to apply critical thinking to complex cases
Strong emotional intelligence when dealing with sensitive information and cases
A team member who will uphold our values and complement our culture and way of working
Strong ability to navigate new systems and Microsoft programs, to operate effectively in an online environment, including guiding and mentoring our customers to do the same
A defence background, whilst great, isn’t necessary to perform this role well. But an understanding of the defence community and its unique challenges is appreciated