NLP for Smart Customer Service in Telecom

The customer experience remains as one of the key factors in determining whether the customer will go from a one-time transaction buyer to a long-term product advocate. These factors depend largely on how quickly, how easily problems are resolved and how valuable a customer feels. To compound these challenges, agents are struggling to cope with the volume of requests they have to handle and archaic systems are disconnected, For this we aim to contribute to the development of a benchmark customer relationship by building an AI chatbot system that will enable instant, automatic question-answer exchanges based on NLP for smart customer service.