NLP Based Chat Bot

Job ID: 37140503

Budget: ₹37,500 – ₹75,000 INR

I am seeking a skilled freelancer to develop an NLP-based chat bot for customer support. The ideal candidate should have experience in developing chat bots and working with natural language processing technologies.

Requirements:

- Develop a chat bot that can effectively handle customer inquiries and provide support in English.
- The chat bot should be integrated into both the website and social media platforms.
- The chat bot should be able to retrieve relevant information and provide accurate responses to customer queries.
- Experience with NLP technologies such as sentiment analysis and intent recognition is highly desired.
- The chat bot should have a user-friendly interface and be able to handle multiple conversations simultaneously.
- It should also have the ability to learn and improve its responses over time.
High Level Scope of Work

• OFFICE SOLUTION team will provide access to around 200 documents, PDFs, collaterals, SharePoint links, etc. around Service Delivery, Training and HR Operations.
• OFFICE SOLUTION is looking for a query management bot which can address and respond to queries raised by their employees.
• OFFICE SOLUTION is looking for a solution to handle queries of 5000 to 6000 concurrent users.
• The response provide by the bot should be in the form relevant snippets/overview, document URL links, collated information from various set of documents, etc.
• OFFICE SOLUTION expects multi-channel integration


Skills and Experience:

- Strong proficiency in natural language processing and machine learning.
- Experience in developing chat bots and working with platforms such as Facebook Messenger, WhatsApp, and Slack.
- Knowledge of programming languages such as Python, Java, or JavaScript.
- Familiarity with APIs and integrating chat bots with various platforms.
- Excellent communication skills and the ability to understand and interpret customer needs.

If you have the skills and experience required for this project, please submit your proposal with examples of previous chat bot projects you have worked on.
Related categories: Python Data Science AI/RPA development Chatbot NLP