Windows Server Network Issue Resolution

Job ID: 39514677

Budget: ₹1,500 – ₹12,500 INR

I'm seeking an expert network engineer to resolve intermittent "Unknown host" errors from our mobile app's payment gateway requests. This issue occurs on a Windows server behind a firewall. The payment gateway confirmed that requests aren't reaching them, indicating possible packet loss or connection issues.

Key Responsibilities:
- Diagnose and fix the underlying network problem.
- Use relevant tools for resolution.
- Monitor to prevent future data loss incidents.

Requirements:
- Deep knowledge of Windows Server and firewalls.
- Experience in network troubleshooting.
- Ability to connect via Anydesk or Teamviewer (server access not provided directly).

Please include relevant experience in your application.