System Support Analyst - full time - Egypt
Budget: $1,500 – $3,000 USD
We currently have an opening fordetail-oriented, architecturally strong System Support Analyst who will be responsible for supporting our Managed Services clients.
The successful candidate will monitor and maintain the health of Network, Server and Storage
devices, support maintenance window activities, troubleshoot and resolve faults and compile reports,
whilst adhering to the network operations center’s SOP and SLA.
Job Requirements
Microsoft Windows 10,11, 2012, 2016 Active Directory, DNS, WINS, DHCP
Strong understanding of cloud technologies - Office 365, Azure & AWS
Cisco iOS, Palo Alto and networking tools and concepts, TCP/IP fundamentals
Firm understanding of Windows Server, Microsoft services and backup/recovery technologies
Understanding of network concepts in the virtualized environment (VMware and Hyper V)
Strong Ability to troubleshoot large multi-vendor networks
Effective communicator both verbal and written
Rises to the challenge when working under pressure
Ability to break complex issues down into management elements
Experience working in a Network Operations Center considered an asset
ITIL Foundation v3 or later accreditation preferred.
The successful candidate will monitor and maintain the health of Network, Server and Storage
devices, support maintenance window activities, troubleshoot and resolve faults and compile reports,
whilst adhering to the network operations center’s SOP and SLA.
Job Requirements
Microsoft Windows 10,11, 2012, 2016 Active Directory, DNS, WINS, DHCP
Strong understanding of cloud technologies - Office 365, Azure & AWS
Cisco iOS, Palo Alto and networking tools and concepts, TCP/IP fundamentals
Firm understanding of Windows Server, Microsoft services and backup/recovery technologies
Understanding of network concepts in the virtualized environment (VMware and Hyper V)
Strong Ability to troubleshoot large multi-vendor networks
Effective communicator both verbal and written
Rises to the challenge when working under pressure
Ability to break complex issues down into management elements
Experience working in a Network Operations Center considered an asset
ITIL Foundation v3 or later accreditation preferred.