Sysadmin Needed for Insurance Office
Budget: $250 – $750 USD
I require a backup sysadmin for a 2-week time frame to assist with helpdesk duties at a 150-client insurance office. Daily tasks include:
- Troubleshooting wireless and wired headsets
- Managing VOIP systems: 8x8 and 5 Nines
- Overseeing Firewall: Sophos XGS3100
- Handling Sophos XDR and EDR reporting
- Removing terminated user access in:
- Office 365
- Google Workspaces
- Zoho CRM
- Cisco Jabber
- Other miscellaneous tasks
The customer operates on a Microsoft environment using Windows 11. We're employing Ninja One RMM for ticketing. Expect approximately 5 tickets/day.
Ideal skills and experience:
- Proficient in user management systems, especially Office 365 and Google Workspaces
- Familiarity with VOIP systems setup and configuration
- Strong knowledge of Sophos XGS3100 firewall and Sophos XDR/EDR
- Experience with Ninja One RMM
- Background in supporting a large client base in a helpdesk environment
- Troubleshooting wireless and wired headsets
- Managing VOIP systems: 8x8 and 5 Nines
- Overseeing Firewall: Sophos XGS3100
- Handling Sophos XDR and EDR reporting
- Removing terminated user access in:
- Office 365
- Google Workspaces
- Zoho CRM
- Cisco Jabber
- Other miscellaneous tasks
The customer operates on a Microsoft environment using Windows 11. We're employing Ninja One RMM for ticketing. Expect approximately 5 tickets/day.
Ideal skills and experience:
- Proficient in user management systems, especially Office 365 and Google Workspaces
- Familiarity with VOIP systems setup and configuration
- Strong knowledge of Sophos XGS3100 firewall and Sophos XDR/EDR
- Experience with Ninja One RMM
- Background in supporting a large client base in a helpdesk environment