IT SUPPORT/TECHNICAL SUPPORT

Role (L1/L2/L3/Service Lead/Tech Lead/Architect) Technical SME
Position Infrastructure – Tech Lead / Consultant
Academic Background Bachelor of Engineering / Technology / Science
Overall Experience (in yrs.) 8+ years
Location Onsite/Germany

Technical skills (Required – Must to have) • 8+ years of experience supporting Microsoft systems (Windows 10, 11) in IT Infrastructure function.
• Must have hands on experience on Microsoft desktop operating systems
• Must have hands on experience on SCCM client troubleshooting
• Hands on experience in SCCM environment and OS deployment, patching, updates, application deployment and remediation.
• Proven Customer Service skills
• Excellent written and oral communication skills in German and English.
• Experience in Scripting languages like powershell

Technical skills (Required - Nice to have)  Awareness of latest technologies and trends
 Knowledge of agile methodologies
 Must have the ability to identify and instill industry best practices.
 Proven Customer Service skills
 Excellent written and oral communication
Language skills needed German and English
People skill
Client management
• Team co-ordination