Onsite field engineer

General Tasks for the Onsite Engineer
➢ Hardware Installation/De-installation/Racking and Stacking as long as this is not a project
➢ Break-Fix and Escort Service
➢ Site Survey for LAN/WLAN on project base
➢ Site Specific Documentation will be provided by CUSTOMER. Maintenance of operational documentation will be done by CUSTOMER.
➢ Device initial configuration (to make device remote accessible, configuration remotely)


Support will include following Hands & Eyes activities for these services and handled on a project base:
➢ Device installation during new network built up
➢ Service Request fulfilment
➢ Change-Management
➢ Hardware lifecycle management
➢ IP address Assignment
➢ Support relocation activities
➢ Site survey for LAN and WLAN
➢ Install the network device as per the predefined instructions from the remote team
➢ Provide smart hands and feet support in incident troubleshooting
➢ Coordinate with remote support team in Incident troubleshooting
➢ Replace faulty network components with replacement to resolve incident
➢ Connect console cable to device and do screen-sharing with remote engineer in cases when the device is not accessible remotely
➢ Spare-parts management of devices in CUSTOMER Asset room at Sites
➢ Device uninstallation and arrange for disposal


Technical Skills
➢ (very) good know-how in Network / similar to Cisco CCNA level