Onsite Tier 1 IT Support
Budget: $100 – $110 USD
Our Emeryville office needs a reliable first-line technician on site to keep everyday tech frustrations from slowing us down. The routine focus is network monitoring—spotting issues before users feel them—and when something breaks we most often need help with networking problems, especially configuration errors that knock devices or whole segments offline.
Here’s what I’m looking for:
• A Level I presence on the floor during normal business hours, ready to tackle walk-ups, phone calls, or tickets.
• Rapid response to any network configuration missteps, restoring connectivity or escalating when higher-tier intervention is required.
• Proactive monitoring tools or dashboards that you manage, with clear reporting so we can see trends and uptime.
• A concise service proposal that lays out your coverage model, the toolset you intend to use (RMM, ticketing, monitoring, etc.), response and resolution targets, and transparent pricing.
Additional Requirements:
• Freelancer must be located within a 50-mile radius of Emeryville to ensure travel within 1–2 hours.
• Signing a Service Level Agreement (SLA) is mandatory.
Include any relevant certifications for the techs you would assign, along with a brief list of similar engagements you currently support. I’ll review proposals as they arrive and schedule on-site walk-throughs with the finalists.
Here’s what I’m looking for:
• A Level I presence on the floor during normal business hours, ready to tackle walk-ups, phone calls, or tickets.
• Rapid response to any network configuration missteps, restoring connectivity or escalating when higher-tier intervention is required.
• Proactive monitoring tools or dashboards that you manage, with clear reporting so we can see trends and uptime.
• A concise service proposal that lays out your coverage model, the toolset you intend to use (RMM, ticketing, monitoring, etc.), response and resolution targets, and transparent pricing.
Additional Requirements:
• Freelancer must be located within a 50-mile radius of Emeryville to ensure travel within 1–2 hours.
• Signing a Service Level Agreement (SLA) is mandatory.
Include any relevant certifications for the techs you would assign, along with a brief list of similar engagements you currently support. I’ll review proposals as they arrive and schedule on-site walk-throughs with the finalists.