NOC Engineer for Network Support
Budget: $8 – $15 USD
Responsibilities
The NOC Engineer will provides frontline operational support for client network and telecommunications services
Monitor environments using client approved tools
Acknowledge alerts and create ITSM tickets
Perform initial troubleshooting using SOPs
Escalate incidents as required
Maintain accurate ticket documentation
Support major incident communications
Contribute to reporting and knowledge updates
The NOC Engineer will provides frontline operational support for client network and telecommunications services
Monitor environments using client approved tools
Acknowledge alerts and create ITSM tickets
Perform initial troubleshooting using SOPs
Escalate incidents as required
Maintain accurate ticket documentation
Support major incident communications
Contribute to reporting and knowledge updates