Desktop Support Engineer Needed
Budget: ₹12,500 – ₹37,500 INR
Position: Desktop Support Engineer
Location: Gurgaon
Experience: 2–4 Years || Shift - Europe (12-9)
Role Overview:
An IT Support Engineer is responsible for diagnosing and resolving hardware, software, and network issues, supporting end-users, and maintaining the overall IT infrastructure. They ensure the smooth operation of company technology, install and configure systems, troubleshoot problems, and proactively maintain IT health.
An IT Support Engineer is responsible for providing global team support and must be flexible with working hours.
Key Responsibilities:
Technical Support & Troubleshooting:
Diagnose and resolve hardware, software, and network connectivity issues.
Provide technical support to end-users (onsite and remote).
Escalate unresolved issues to senior support teams when necessary.
System & Network Management:
Install, configure, and maintain hardware, software, and network equipment.
Monitor systems to ensure optimal performance and security.
Manage inventory of hardware, software, and licenses.
Implement system updates, patches, and security measures.
User Support & Communication:
Provide clear instructions and user training when required.
Maintain detailed documentation of issues, resolutions, and processes.
Collaborate with IT teams to optimize system operations.
Other Responsibilities:
Develop and implement IT policies and best practices.
Research and recommend new technology solutions.
Participate in IT projects (deployments, upgrades, rollouts).
Prepare and present reports on IT performance, incidents, and expenses.
Additional Focus Areas:
Strong data management and reporting skills.
Client and vendor communication and coordination.
Monthly reporting on IT operations and expenditures.
Support across Microsoft 365, Google Workspace, CRM platforms.
Admin management of LinkedIn RPS and Naukri portals.
Global team support across time zones.
Requirements:
Expertise in Windows/Mac OS, networking, and system security.
Experience with Microsoft 365, Google Workspace, CRM tools.
Hands-on LinkedIn RPS Admin and Naukri Admin experience.
Excellent troubleshooting, communication, and collaboration skills.
Location: Gurgaon
Experience: 2–4 Years || Shift - Europe (12-9)
Role Overview:
An IT Support Engineer is responsible for diagnosing and resolving hardware, software, and network issues, supporting end-users, and maintaining the overall IT infrastructure. They ensure the smooth operation of company technology, install and configure systems, troubleshoot problems, and proactively maintain IT health.
An IT Support Engineer is responsible for providing global team support and must be flexible with working hours.
Key Responsibilities:
Technical Support & Troubleshooting:
Diagnose and resolve hardware, software, and network connectivity issues.
Provide technical support to end-users (onsite and remote).
Escalate unresolved issues to senior support teams when necessary.
System & Network Management:
Install, configure, and maintain hardware, software, and network equipment.
Monitor systems to ensure optimal performance and security.
Manage inventory of hardware, software, and licenses.
Implement system updates, patches, and security measures.
User Support & Communication:
Provide clear instructions and user training when required.
Maintain detailed documentation of issues, resolutions, and processes.
Collaborate with IT teams to optimize system operations.
Other Responsibilities:
Develop and implement IT policies and best practices.
Research and recommend new technology solutions.
Participate in IT projects (deployments, upgrades, rollouts).
Prepare and present reports on IT performance, incidents, and expenses.
Additional Focus Areas:
Strong data management and reporting skills.
Client and vendor communication and coordination.
Monthly reporting on IT operations and expenditures.
Support across Microsoft 365, Google Workspace, CRM platforms.
Admin management of LinkedIn RPS and Naukri portals.
Global team support across time zones.
Requirements:
Expertise in Windows/Mac OS, networking, and system security.
Experience with Microsoft 365, Google Workspace, CRM tools.
Hands-on LinkedIn RPS Admin and Naukri Admin experience.
Excellent troubleshooting, communication, and collaboration skills.
Related categories:
System Admin
Web Security
Computer Security
Network Administration
Internet Security