Call Center Technical Consultant

I'm in need of a technical consultant for my call center. We're currently facing issues with call routing, CRM integration, and network connectivity.

Key requirements:
- Experience in handling call routing, CRM integration, and network connectivity in a call center environment.
- Familiarity with Cloud-based call center software.
- Ability to optimize these systems for 25 agents.

Your responsibilities will include:
- Diagnosing and identifying technical issues with our call routing system.
- Ensuring smooth CRM integration to maximize our agents' performance and customer satisfaction.
- Troubleshooting network connectivity issues, and providing solutions for a seamless operation.

Ideal candidates should have:
- Prior experience in providing technical support in a call center.
- Strong understanding of different CRM systems and how they interact with call center software.
- Good communication skills to effectively coordinate with our team and provide training where necessary.

I'm looking for someone who can provide effective, efficient, and reliable solutions to the technical issues my call center is facing.