AI-Driven WhatsApp Operations Hub

I’m laying the groundwork for Phase 1 of a global automated-beverage venture: a centralized support and operations hub that runs entirely on the WhatsApp Business Platform. This is far more than a chatbot; it will serve as the single touch-point for customer conversations and the backstage nerve-center for our team.

Core functions that must be live from day one
• Customer support and complaint management with smooth refund handling
• Franchise inquiries and new-location proposals routed to the right stakeholder
• Operations coordination and internal ticket routing so technicians, refill teams, and HQ stay in sync

AI requirements
Natural-language processing will power human-like chat. Behind the scenes, predictive analytics should flag machines that are likely to need maintenance, while automated decision logic steers each ticket to the correct queue without manual triage.

Integrations
Phase 1 only demands a reliable bridge to our existing CRM, but the architecture has to remain open for future loyalty, analytics, and machine-telemetry add-ons.

Essential deliverables
1. Technical solution design covering flow diagrams, data schema, and deployment architecture
2. A fully functional WhatsApp Business instance with NLP chat flows, ticket routing rules, and handoff to human agents
3. Middleware or webhook layer that syncs conversations, tickets, and customer profiles with the CRM
4. Lightweight admin dashboard or console for monitoring ticket status, basic analytics, and rule adjustments
5. Clean, well-documented codebase plus deployment guide so our internal team can extend the platform in later phases

Acceptance criteria
• Average response time to a new message under 3 seconds
• Tickets auto-classified with ≥90 % accuracy across the defined queues
• CRM receives contact data and conversation transcripts in real time
• System load-tests at 10 000 concurrent chats without failure

Bring battle-tested experience with the WhatsApp Business API, NLP toolkits (Dialogflow, Rasa, or similar), and cloud deployment best practices. Help me turn WhatsApp into the operational backbone of our expanding vending network.