VICIdial Installation and Configuration

I’m ready to launch a 10-seat outbound call centre and need a VICIdial professional who can take the project from zero to live calls. Your mission is to install and fully configure the latest stable version of VICIdial, optimise the server environment, integrate reliable SIP trunks that allow CLI override, and verify everything with live-call tests.

Server and hosting
I do not yet have hardware in place, so I’ll rely on your guidance. My preference is to run the system on a VPS; please specify the exact CPU, RAM, storage and bandwidth you consider safe for 10 simultaneous agents. If you feel a dedicated machine would offer clear advantages, outline those too and I’ll weigh the trade-offs.

Core tasks
• Fresh installation of the latest stable VICIdial release
• Server tuning (Asterisk, MySQL, Apache, networking) for smooth outbound volume
• Basic security hardening (firewall rules, fail2ban or equivalent)
• SIP trunk integration and configuration, including carrier recommendations that support CLI override
• End-to-end testing of dialling, recordings and reports

Post-install support & timeline
Let me know how long you can remain available for break-fix or Q&A after go-live, and give a realistic timeline from access to completion.

Acceptance criteria
The project is complete when ten agents can log in simultaneously, place calls without audio issues, see live stats, and export campaign reports.

Only respond if you have demonstrable VICIdial installs in your history and can deliver everything above within the agreed schedule.