Testing Dutch Retail Banks Digital Experience (Dutch Natives Only Please)

Job ID: 31443472

Budget: $30 – $250 USD

D-Rating is a french startup which specializes in rating the digital performance of companies across Europe. We are actually launching our rating campaign that will start in September and are looking for testers to test Dutch banks.
Several types of mystery shopping missions to be carried out at several 14 Countries 117 banks (online and from home almost exclusively).
You will be assigned 4 to 6 banks to tests, for each bank you will have to do the following missions:

“Customer journeys” mission:
- Realization of 2 customer journeys (account opening + planning of an appointment)
- Testing of digital channels (based on standard questions provided by D-Rating)
An estimated workload of about 5 hours (spread over 2 to 4 weeks).

“Tests” mission:
- Identification of digital features (web and app)
- Evaluation of the possibility of purchasing some products on the web and app
Most of the work to be done by videoconference with a D-Rating analysis.
An estimated workload of about 5 hours (spread over 2 to 4 weeks).

For each of these assignments, you will need to complete detailed forms to accurately describe the customer experience, and provide video captures.
Data Entry, Data Extraction, General Labor, Local Job, Market Research