Soft Launch Support for Black Plantain App

I'm seeking a professional with expertise in technical support for the soft launch of my app, Black Plantain.

The app caters to Black-owned businesses by providing a platform to sell products, book services, sell event tickets, and upload music for streaming. It also includes a social media component for enhancing user presence.

Key Responsibilities:
- Monitor the app's performance and user interactions
- Troubleshoot and fix potential bugs promptly
- Collect and analyze user feedback on functionality

The most critical aspect to ensure stability during the soft launch is the product selling feature. Therefore, prior experience with e-commerce platforms would be beneficial.

Ideal Skills:
- Technical expertise in app support
- Troubleshooting and problem-solving skills
- Prior experience with e-commerce platforms
- Ability to analyze user feedback and implement changes

I'm looking for someone who can help ensure a smooth soft launch, with a focus on technical support.