Customer Service Mobile App Development

I'm seeking a mobile app developer to create a customer service application for my business. The app should be compatible with both iOS and Android platforms.

Project Summary: Flutter Client-Portal App for CA Services

Target Users

NRIs and India-resident clients of your CA practice


Core Features

1. Secure Authentication

Email/password signup & login

“Forgot password” flow

Country toggle (India vs. NRI) in profile



2. Client Queries

Chat-style interface for submitting and viewing questions

Real-time sync via Firestore



3. Appointment Booking

Calendar picker with time-zone support

Virtual (Zoom/Teams) or in-office slot selection

Cancel/reschedule workflow



4. Service Catalog & Requests

Dynamic list of services (ITR, GST, Form 15CA/CB, TDS, etc.)

“Request Service” button writes client metadata to Firestore



5. Document Management

PDF/image upload (camera & file picker)

Secure storage in Firebase Storage

Preview, delete, re-upload capability



6. Notifications

Push & in-app alerts for deadlines, new messages, upcoming appointments