Customer Satisfaction Survey for Electricity Supplier

I'm in need of a comprehensive customer satisfaction survey for my electricity supply company. The aim is to measure overall customer satisfaction, as well as obtaining both quantitative and qualitative feedback.

Key components of the project:
- Design a survey that includes both quantitative (ratings, scales) and qualitative (open-ended questions) components
- The primary focus of the survey is to gauge overall customer satisfaction, but it should also be able to identify customer pain points and gather suggestions for improvement
- I need an expert who can help me create this survey

Ideal skills for this job include:
- Experience in designing customer satisfaction surveys
- Strong understanding of both qualitative and quantitative research methods
- Excellent ability to create clear and engaging survey questions
- Knowledge of best practices for customer surveys in the utilities sector