PowerBI Teams call queue query -- 2
Budget: €30 – €250 EUR
Hello,
we want to expand the Microsoft Template with additional informations.
We would like to know how long the caller waits in the queue until an agent answers the call, see attachment.
In addition, a field in which the average of all these values is calculated as the average waiting time.
A field that shows how many callers have ended the call before an agent accepted the call, total and in percent.
Based on the Microsoft Template:
https://www.microsoft.com/en-us/download/details.aspx?id=102291
Checking the source code must be easy for a non expert.
It is important to accomplish this request without access to our tenant or our data.
Kind regards,
Alper
2SPL Patentanwälte PartG mbB
we want to expand the Microsoft Template with additional informations.
We would like to know how long the caller waits in the queue until an agent answers the call, see attachment.
In addition, a field in which the average of all these values is calculated as the average waiting time.
A field that shows how many callers have ended the call before an agent accepted the call, total and in percent.
Based on the Microsoft Template:
https://www.microsoft.com/en-us/download/details.aspx?id=102291
Checking the source code must be easy for a non expert.
It is important to accomplish this request without access to our tenant or our data.
Kind regards,
Alper
2SPL Patentanwälte PartG mbB