set up and implement a ticketing system in microsoft outlook for a shared mailbox

I am looking for an experienced freelancer to set up and implement a ticketing system in Microsoft Outlook 2016 for a shared mailbox. I already have some options for ticketing systems that I'd like for you to consider, but I am open to other suitable solutions. I anticipate that the volume of tickets will be medium (50-200 tickets per day). If you have expertise in setting up ticketing systems and are available to complete this project within the agreed timeline, I would be grateful if you could submit a proposal. Thank you for your interest!