Online Tour Sales Customer Support Representative

We are looking for a reliable and responsible freelancer to handle customer support for our online tour sales. The ideal candidate will have fluent English skills, a US phone number, and a passion for travel. This role mainly involves responding to customer inquiries via email and occasionally over the phone, assisting with bookings, and providing information about our tour products.

Key Responsibilities:
- Provide email-based customer support for clients purchasing New Zealand tour packages.
- Occasionally handle customer inquiries via phone (US-based number required).
- Assist customers with booking processes, itinerary details, and general questions.
- Learn about New Zealand destinations, attractions, and tours to provide accurate information.
- Maintain a professional and friendly tone in all communications.
- Work closely with our team to improve customer experience.

Requirements:
- Fluent in English (written and spoken).
- A US-based phone number to assist clients.
- Experience in customer support, travel sales, or a similar role.
- A passion for travel and travel blogging (preferred).
- Strong communication and problem-solving skills.
- Willingness to learn about New Zealand and our tour products.

Additional Information:
- This is a remote, freelance position.
- Flexible working hours, but responsiveness is key.
- Long-term collaboration is possible for the right candidate.
- If you are passionate about travel, have excellent communication skills, and enjoy helping customers, we would love to hear from you!

To apply, please provide:
- A brief introduction about yourself.
- Your experience in customer support or travel-related roles.
- Confirmation that you have a US phone number.
- Your availability and expected rate.
- I look forward to working with an enthusiastic and dedicated freelancer!