Technical Support ( for Linux , Backup and Recovery, Active Directory and Windows Server)
Budget: ₹750 – ₹1,250 INR
Title: Technical Support Level 1 Active Directory & Exchange
Location
Mumbai
Must Have Skills
MS Patching, Good Communication, DNS, Exchange Server 2010, Window Server, Servers
Experience Level
1 - 3 Years
External Description
Roles & Responsibility:
Document partner interaction, troubleshooting, and results in a clear and concise manner. Monitor alert dashboards and Maintain Alert and Ticket SLA and ensure their SLO are achieved.
Interact with partners to provide support via phone and ticket system and answer user inquiries regarding the alerts.
Diagnose and troubleshoot issues related to AD, Exchange, Mail Flow Monitoring, and Device Down based on the alerts generated on Windows Servers.
The candidate has to work 24*7 shifts.
Education: Any / Computer science Graduate
External Skills And Expertise
Required Skills
Must have knowledge of Good Communication, Window Server & MS Patching.
Organized, detail-oriented, and self-motivated.
The ability to effectively communicate through phone, chat, and email is required.
Server level technical skills: server builds and administration, support, virtual environment administration.
Ability to work on multiple issues simultaneously in a fast-paced environment.
Ability to work within a team environment as well as work independently, while maintaining a high level of efficiency
Location
Mumbai
Must Have Skills
MS Patching, Good Communication, DNS, Exchange Server 2010, Window Server, Servers
Experience Level
1 - 3 Years
External Description
Roles & Responsibility:
Document partner interaction, troubleshooting, and results in a clear and concise manner. Monitor alert dashboards and Maintain Alert and Ticket SLA and ensure their SLO are achieved.
Interact with partners to provide support via phone and ticket system and answer user inquiries regarding the alerts.
Diagnose and troubleshoot issues related to AD, Exchange, Mail Flow Monitoring, and Device Down based on the alerts generated on Windows Servers.
The candidate has to work 24*7 shifts.
Education: Any / Computer science Graduate
External Skills And Expertise
Required Skills
Must have knowledge of Good Communication, Window Server & MS Patching.
Organized, detail-oriented, and self-motivated.
The ability to effectively communicate through phone, chat, and email is required.
Server level technical skills: server builds and administration, support, virtual environment administration.
Ability to work on multiple issues simultaneously in a fast-paced environment.
Ability to work within a team environment as well as work independently, while maintaining a high level of efficiency