Microsoft Exchange 2019 Server - Outlook Phone App Issue

Job ID: 38324696

Budget: $25 – $50 AUD

I need help with troubleshooting the connection issue to the Exchange server externally. I believe Exchange Active sync is not functioning correctly. Need an experienced Exchange engineer to troubleshoot it.

Main issue:
A connection problem with the Outlook Phone app on iOS and Android devices. The issue seems to be affecting new users who are unable to complete the setup process successfully and add the mailbox to the outlook app on the phone.

The ideal candidate should have:

- Extensive experience in diagnosing and resolving Microsoft Exchange 2019 server issues
- Proficiency in troubleshooting mobile app connection problems, particularly with Outlook
- Ability to identify and interpret error messages to pinpoint the exact source of the problem
- Excellent communication skills to guide new users through the setup process post-resolution