build an incident management system from Microsoft Azure
Budget: $30 – $250 USD
We are Level 3 support for PC motherboard repair. ( including providing technical info and guidance on how to troubleshooting of motherboard failure and replacement of chipsets).
Require to use Microsoft Azura to build an incident management( ticketing) system for PC support technician to submit a request for assistance and we can then assigned the request to "relevant engineer or group' automatically or assigned manually. the system must be configure to accept file or image or video.
Request type will be breakdown to few category and can be add/edit when require. example, 1. Information, 2. troubleshooting. 3. Spare Part Information.
System require to build for Knowledge based system ( based on incident requested & solution provided) so that Technician can refer to this knowledge based system first for solution before submitting a request.
Require to use Microsoft Azura to build an incident management( ticketing) system for PC support technician to submit a request for assistance and we can then assigned the request to "relevant engineer or group' automatically or assigned manually. the system must be configure to accept file or image or video.
Request type will be breakdown to few category and can be add/edit when require. example, 1. Information, 2. troubleshooting. 3. Spare Part Information.
System require to build for Knowledge based system ( based on incident requested & solution provided) so that Technician can refer to this knowledge based system first for solution before submitting a request.
Related categories:
Microsoft Azure