AI Voice Agent (HIPAA & PIPEDA Compliant) Using Microsoft Azure – Phone, Calendar & SMS Integration
Budget: $15 – $25 CAD
We are seeking an experienced Microsoft Azure / AI developer or development team to build a secure AI Voice Agent that can interact with customers over the phone. The system must be designed to meet HIPAA (U.S.) and PIPEDA (Canada) privacy and security requirements and must be built exclusively using Microsoft technologies.
The AI Voice Agent will handle phone conversations with customers, allowing them to book, manage, and cancel appointments, as well as answer general questions about our company. The system must also send SMS confirmations after appointments are booked or modified.
Core Features
The AI Voice Agent should be able to:
Answer incoming phone calls
Conduct natural voice conversations with customers
Book appointments
Reschedule or modify appointments
Cancel appointments
Check availability in Microsoft Calendar
Create and update events in Microsoft Calendar (Microsoft 365 / Outlook)
Provide general information about the company (FAQ-style responses)
Send SMS confirmations for bookings, updates, or cancellations
Optionally transfer calls to a human agent when required
Required Technology Stack (Microsoft Solutions Only)
The system should primarily use Microsoft technologies such as:
Microsoft Azure
Azure OpenAI Service
Azure AI Speech (Speech-to-Text and Text-to-Speech)
Azure Communication Services (Voice & SMS)
Azure Bot Service / Conversational AI
Azure Functions or Azure App Services
Microsoft Graph API (for Microsoft Calendar integration)
Azure Key Vault
Azure Monitor / Application Insights
Azure Storage or Azure SQL for secure data storage
Microsoft Entra ID (Azure AD) for authentication
Compliance & Security Requirements
The architecture must support:
HIPAA compliance
PIPEDA compliance
Secure handling of personal and potentially health-related information
Encryption of data in transit and at rest
Secure authentication and role-based access control
Audit logs and monitoring
Privacy-first system design
Expected Deliverables
Architecture and system design documentation
Fully functional AI Voice Agent deployed on Microsoft Azure
Phone integration for handling inbound calls
Integration with Microsoft Calendar (Outlook / Microsoft 365)
SMS confirmation functionality
Security and compliance best practices implemented
Deployment and maintenance documentation
Preferred Experience
Strong experience with Microsoft Azure AI services
Experience building voice bots or AI call agents
Experience with Azure Communication Services
Experience integrating Microsoft Graph API / Microsoft 365
Familiarity with HIPAA-compliant architectures
Experience building secure cloud-based systems
When Applying Please Include
A short summary of your relevant experience
Examples of similar AI voice, chatbot, or automation projects
Your proposed architecture using Microsoft technologies
Estimated timeline and project cost
We are looking for a developer or team who can deliver a secure, scalable, and production-ready AI voice assistant that provides a smooth customer experience while meeting strict compliance requirements.
The AI Voice Agent will handle phone conversations with customers, allowing them to book, manage, and cancel appointments, as well as answer general questions about our company. The system must also send SMS confirmations after appointments are booked or modified.
Core Features
The AI Voice Agent should be able to:
Answer incoming phone calls
Conduct natural voice conversations with customers
Book appointments
Reschedule or modify appointments
Cancel appointments
Check availability in Microsoft Calendar
Create and update events in Microsoft Calendar (Microsoft 365 / Outlook)
Provide general information about the company (FAQ-style responses)
Send SMS confirmations for bookings, updates, or cancellations
Optionally transfer calls to a human agent when required
Required Technology Stack (Microsoft Solutions Only)
The system should primarily use Microsoft technologies such as:
Microsoft Azure
Azure OpenAI Service
Azure AI Speech (Speech-to-Text and Text-to-Speech)
Azure Communication Services (Voice & SMS)
Azure Bot Service / Conversational AI
Azure Functions or Azure App Services
Microsoft Graph API (for Microsoft Calendar integration)
Azure Key Vault
Azure Monitor / Application Insights
Azure Storage or Azure SQL for secure data storage
Microsoft Entra ID (Azure AD) for authentication
Compliance & Security Requirements
The architecture must support:
HIPAA compliance
PIPEDA compliance
Secure handling of personal and potentially health-related information
Encryption of data in transit and at rest
Secure authentication and role-based access control
Audit logs and monitoring
Privacy-first system design
Expected Deliverables
Architecture and system design documentation
Fully functional AI Voice Agent deployed on Microsoft Azure
Phone integration for handling inbound calls
Integration with Microsoft Calendar (Outlook / Microsoft 365)
SMS confirmation functionality
Security and compliance best practices implemented
Deployment and maintenance documentation
Preferred Experience
Strong experience with Microsoft Azure AI services
Experience building voice bots or AI call agents
Experience with Azure Communication Services
Experience integrating Microsoft Graph API / Microsoft 365
Familiarity with HIPAA-compliant architectures
Experience building secure cloud-based systems
When Applying Please Include
A short summary of your relevant experience
Examples of similar AI voice, chatbot, or automation projects
Your proposed architecture using Microsoft technologies
Estimated timeline and project cost
We are looking for a developer or team who can deliver a secure, scalable, and production-ready AI voice assistant that provides a smooth customer experience while meeting strict compliance requirements.