Freshers Required for Local Customer Service Software

We're in need of freshers who can assist with our local customer service software, primarily focusing on Excel.

Key Responsibilities:
- Ticket Management: Help track and resolve customer inquiries.
- Live Chat Support: Assist in real-time customer interactions.
- Knowledge Base: Contribute to our customer service knowledge repository.

Excel Specific Tasks:
- Data Analysis and Visualization: Use Excel to analyze customer service data and create visual representations.
- Dashboard Creation: Design and maintain dashboards to track customer service metrics.

Ideal Skills:
- Proficiency in Excel, particularly in data analysis and visualization.
- Understanding and experience with customer service software.
- Ability to create and interpret dashboards.
- Strong communication skills for live chat support.