Remote Windows & 365 Support

I need an experienced technician who can jump in remotely and clear my Windows-based help-desk queue. The immediate workload centres on three areas:

• Windows 10 / 11 – clean installations, feature and security updates, user-profile creation, and quick resolution of recurring system errors.
• Microsoft 365 – restoring Outlook mailboxes, fixing Teams presence and audio/video glitches, and tightening Microsoft Defender policies.
• Remote Desktop – connecting, diagnosing, and closing tickets without interrupting end-user productivity.

You’ll receive incidents through ServiceNow, with full access to Intune, Entra ID (Azure AD), and traditional on-prem Active Directory for account or device changes. Clear, ticket-level notes and proper incident closure are mandatory; I measure success by first-contact resolution and user satisfaction surveys.

If you have solid Windows administration skills, know your way around the Microsoft 365 admin centre, and are comfortable troubleshooting over VPN or RDP, I’m ready to assign the first batch of tickets right away and keep them coming when you deliver.