Part-Time Microsoft 365 Support
Budget: £18 – £36 GBP
I manage a growing group of 6-10 small-business clients who all run on Microsoft 365, and I’m ready to hand the day-to-day tenant administration to an experienced engineer. You’ll receive full admin access so you can work without bottlenecks and keep everything humming.
Your core focus areas are clear: onboard and offboard users, maintain Exchange Online mailboxes and calendars, and stay ahead of security & compliance requirements. That means monitoring Azure AD sign-in logs, tuning conditional access, reviewing Secure Score recommendations, and acting quickly on alerts. For email you’ll handle anti-spam tweaks, shared mailbox permissions, and delivery troubleshooting. I also rely on you to keep policies, retention labels, MFA settings, and data-loss-prevention rules aligned with each client’s risk profile.
Because this is part-time, responsiveness is more important than fixed hours. Most tickets are straightforward (license changes, password resets, device joins) but I do need your help when a mailbox gets stuck in litigation hold or a compliance audit suddenly looms. You should be comfortable jumping into the Microsoft 365 admin center, Azure AD, Security & Compliance Center, and, when needed, PowerShell for bulk edits or reporting.
Deliverables I expect:
• Resolution or clear action plan within 4 business hours for critical issues
• Brief ticket notes logged in our helpdesk portal
• Monthly health summary for each tenant, highlighting Secure Score trends and any outstanding risks
If you’ve supported multiple tenants before and can communicate clearly with non-technical owners, let’s talk.
Your core focus areas are clear: onboard and offboard users, maintain Exchange Online mailboxes and calendars, and stay ahead of security & compliance requirements. That means monitoring Azure AD sign-in logs, tuning conditional access, reviewing Secure Score recommendations, and acting quickly on alerts. For email you’ll handle anti-spam tweaks, shared mailbox permissions, and delivery troubleshooting. I also rely on you to keep policies, retention labels, MFA settings, and data-loss-prevention rules aligned with each client’s risk profile.
Because this is part-time, responsiveness is more important than fixed hours. Most tickets are straightforward (license changes, password resets, device joins) but I do need your help when a mailbox gets stuck in litigation hold or a compliance audit suddenly looms. You should be comfortable jumping into the Microsoft 365 admin center, Azure AD, Security & Compliance Center, and, when needed, PowerShell for bulk edits or reporting.
Deliverables I expect:
• Resolution or clear action plan within 4 business hours for critical issues
• Brief ticket notes logged in our helpdesk portal
• Monthly health summary for each tenant, highlighting Secure Score trends and any outstanding risks
If you’ve supported multiple tenants before and can communicate clearly with non-technical owners, let’s talk.