Lead Cloud Support Engineer Needed
Budget: $750 – $1,500 USD
*Job Title: Lead Cloud Support Engineer (Remote - Greater Manila Based)*
Role Overview: Technical Support Representative of Stratos Support, a cloud-native MSP. You are not just a help-desk tech; you are the architect of support for multiple US-based organizations. You will own the entire technical lifecycle—from onboarding new clients to resolving complex cloud identity and SaaS issues.
Key Responsibilities:
* Multi-Tenant Management: Act as the primary admin for multiple client environments (M365, Google Workspace, Azure AD/Entra ID).Cloud Onboarding/Offboarding: Execute "Zero-Touch" onboarding: provisioning accounts, setting up security groups, and managing remote device enrollment (Intune/JAMF).
* Identity & Security: Manage MFA resets, conditional access policies, and "Lost Device" remote wipes.
* Tier 1-2 Resolution: Resolve 90%+ of incoming tickets related to browser-based apps, OS connectivity, and productivity software (Slack, Zoom, Teams).
* Documentation: Build and maintain the "Client Knowledge Base" for each company to ensure rapid ticket resolution.
Required Technical Stack:
Microsoft 365 / Entra ID: Advanced administration (Groups, Licensing, Exchange Online).
Google Workspace: Admin console mastery.
Security: Strong understanding of MFA, SSO, and phishing prevention.
OS: Expert-level troubleshooting for Windows 10/11 and macOS.
Ticketing: Experience with MSP-grade tools (ManageEngine, Autotask, or similar).
The Ideal Candidate:
Location: Residents of Greater Manila area (strongly preferred).
Experience: 4+ years in a technical support role, ideally with a US or UK-based MSP.
Communication: Exceptional written and verbal English. You must be able to explain "Cloud concepts" to non-technical US business people.
Availability: Must be comfortable working the "US Graveyard" shift (typically covering 8 PM - 8 AM PHT) to support US business hours.
Why Join Stratos Support?
Premium Local Pay: $1,000 USD/month starting salary.
PH Focus: We value the talent in Luzon and have other business interests here.
Modern Scope: 100% Cloud-only. No printers, no physical servers, and no "truck rolls."
Role Overview: Technical Support Representative of Stratos Support, a cloud-native MSP. You are not just a help-desk tech; you are the architect of support for multiple US-based organizations. You will own the entire technical lifecycle—from onboarding new clients to resolving complex cloud identity and SaaS issues.
Key Responsibilities:
* Multi-Tenant Management: Act as the primary admin for multiple client environments (M365, Google Workspace, Azure AD/Entra ID).Cloud Onboarding/Offboarding: Execute "Zero-Touch" onboarding: provisioning accounts, setting up security groups, and managing remote device enrollment (Intune/JAMF).
* Identity & Security: Manage MFA resets, conditional access policies, and "Lost Device" remote wipes.
* Tier 1-2 Resolution: Resolve 90%+ of incoming tickets related to browser-based apps, OS connectivity, and productivity software (Slack, Zoom, Teams).
* Documentation: Build and maintain the "Client Knowledge Base" for each company to ensure rapid ticket resolution.
Required Technical Stack:
Microsoft 365 / Entra ID: Advanced administration (Groups, Licensing, Exchange Online).
Google Workspace: Admin console mastery.
Security: Strong understanding of MFA, SSO, and phishing prevention.
OS: Expert-level troubleshooting for Windows 10/11 and macOS.
Ticketing: Experience with MSP-grade tools (ManageEngine, Autotask, or similar).
The Ideal Candidate:
Location: Residents of Greater Manila area (strongly preferred).
Experience: 4+ years in a technical support role, ideally with a US or UK-based MSP.
Communication: Exceptional written and verbal English. You must be able to explain "Cloud concepts" to non-technical US business people.
Availability: Must be comfortable working the "US Graveyard" shift (typically covering 8 PM - 8 AM PHT) to support US business hours.
Why Join Stratos Support?
Premium Local Pay: $1,000 USD/month starting salary.
PH Focus: We value the talent in Luzon and have other business interests here.
Modern Scope: 100% Cloud-only. No printers, no physical servers, and no "truck rolls."
Related categories:
Web Security
Cloud Computing
Technical Support
Azure
Network Administration
Documentation
SaaS
Microsoft 365