Help my employer set up microsoft365 admin center.

I am an administrator for a startup company that subscribs to a Microsoft 365 license. There was a difficulty in the setup process. We cannot access hardware support options under the Microsoft 365 admin center page. The pictures are below. What should I do? I have contacted Microsoft support many times, to no avail, and have not even been able to get a useful reason。I hope someone can solve this problem for me