MS365-Cloud & VoIP Support

I run a growing small business that relies on Microsoft 365 and a cloud-based VoIP phone system. I’m looking for a dependable partner who can step in as our day-to-day IT resource, keeping both environments running smoothly while I focus on the business itself.

Most of the work is remote and ongoing. Typical tasks include adding or removing users, managing licences, tightening security policies, monitoring storage limits, resolving sync or mail-flow problems, and fine-tuning Teams, OneDrive, SharePoint, and Exchange whenever needed. On the voice side, I’ll call on you for new handset or softphone rollouts, call-flow changes, SIP or trunk tweaks, quality-of-service checks, and the occasional deep dive when call quality drops.

I value quick response times, clear communication, and proactive recommendations—if you see a way to streamline costs or prevent downtime, say so. A short weekly status note and light documentation of any changes you make will be enough to keep us aligned.

Deliverables
• Same-day response to support tickets during business hours
• Resolution of Microsoft 365 and VoIP incidents or escalations
• User onboarding/offboarding completed within agreed timeframes
• Monthly health report outlining work performed, open issues, and improvement ideas

A solid grasp of Azure AD/Entra ID, Exchange Online, Teams admin, and common hosted PBX platforms will help you hit the ground running. If this sounds like your wheelhouse, let’s talk about how we can keep my tech stack humming without surprises.