Marketing strategies and recommendations (stage 2)

Since this is a group project, my part is below, no words limit,
Need to develop 2-3 strategies for Retention Strategy
• What retention strategies would you use to increase student loyalty among existing student (or decrease drop-out rate)?
• Do you have any win-back strategies for lost students?
• What are your recovery strategies in the case of product or service failure (student dissatisfaction or complaint)?
• How to improve the overall learning experiences of existing students at the University of Sydney Business School?
And a part. of F1 and F2