Community Satisfaction Phone Survey

Arabic and Urdu speakers to interview respondents via telephone

I need help running a focused telephone survey aimed at understanding overall community satisfaction with our services. The purpose is market research, so the insights you collect must be accurate, unbiased, and ready for strategic review.

You will be working primarily from a list of warm contacts on our existing panel, and, if the numbers fall short, you may also place a limited batch of cold calls to round out the sample. I will supply the script, key prompts, and the contact database; you provide the voice, the discipline, and the clean data.

Deliverables
• Completed call log showing date, time, and call outcome for every number attempted
• Raw response sheet (Excel or Google Sheets) with every answer recorded verbatim
• Brief summary report highlighting response rates, notable trends in community satisfaction, and any recurring comments that deserve management’s attention

Accuracy, clarity, and respectful phone etiquette are essential. If you have experience with CATI systems or similar dialing/recording tools, let me know—that will speed onboarding, but a well-organized spreadsheet works fine too.