South African based Project Manager / Customer Service Job Opportunity

We are seeking a proactive and dedicated Full-Time Customer Service/Project Manager to join our team and be a part of our start-up Home Services Business. You'll be the go-to person for our clients and the mastermind behind project management. This role requires flexibility, as you'll be working in US hours - EST (3pm SAST – 11pm SAST). Interested?

Role Responsibilities:

• Customer Support Specialist: Resolving Issues & Ensuring Satisfaction
• Operational Efficiency Guru: Providing Tech Solutions & Support
• HR Support Champion: Recruiting, Training, and Coaching Staff
• Service Team Leader: Setting Expectations & Performance Reviews
• Financial Wizard: Budgeting and Forecasting for Success
• Service Enhancement Expert: Improving Quality Through Analysis
• Metrics Maestro: Setting and Analyzing Service Standards
• Quality Assurance Officer: Auditing Procedures for Improvement
• Policy Enforcer: Upholding Company Guidelines
• Customer Liaison: Understanding Needs and Monitoring Trends
• Continuous Learner: Keeping Skills Sharp through Training


Customer Service Manager Qualifications / Skills:

• Customer service expertise
• Project and process management
• Strong decision-making
• Staff and process management
• Planning and budget tracking
• Analytical skills
• Standard development
• Help desk familiarity
• Time management and attention to detail
• Effective communication and administrative capabilities
• Marketing knowledge
• Team collaboration
• Proficiency in MS Office Suite and technical software (QuickBooks, AutoCAD, Autodesk)


Education and Experience Requirements:

• High school diploma or equivalent
• Proven track record in customer service
• Proficiency in Project Management


Essential Requirements:

• Strong personality and leadership skills
• Availability to work within the specified US time zone.
• Commitment to a full-time position.
• High-speed, reliable, and stable internet connection.
• Ideally equipped with a backup power source or UPS.
• Preferably situated in a quiet workspace free from distractions.


Why Join Us?
• Join a team focused on innovation and continuous growth.
• Benefit from the flexibility of remote work within the US time zone.
• Take on varied tasks and projects to expand your skills.
• Contribute to a company dedicated to excellence and strategic advancement.