Customer Service Manager for Ecommerce Brand
Budget: $25 – $50 USD
We are a ecommerce brand looking for a Customer Service Manager to lead our support team of 10+ agents, ensuring that our customers always get fast, friendly, and helpful responses.
What You’ll Do:
Set and track KPIs to keep the team performing at their best
Ensure all customer inquiries (emails, chats, DMs) are handled efficiently
Manage workflows and improve processes to optimize support
Handle escalations and collaborate with other departments
Use Shopify and helpdesk tools to resolve issues
What You’ll Do:
Set and track KPIs to keep the team performing at their best
Ensure all customer inquiries (emails, chats, DMs) are handled efficiently
Manage workflows and improve processes to optimize support
Handle escalations and collaborate with other departments
Use Shopify and helpdesk tools to resolve issues