Optimize My Existing Zendesk for Support
Budget: £250 – £750 GBP
I'm looking for a skilled Zendesk expert to help me enhance my customer support through my existing Zendesk account.
Key Requirements:
- Email Support: I need to set up and optimize my email support channel.
- Phone Support: Configuration and optimization of my phone support channel is crucial.
- Chat Guidance: While I don't need live chat, I would like to have chat guidance set up.
Ideal Skills:
- Proven experience with Zendesk
- Strong understanding of customer support needs
- Excellent communication and configuration skills
Your main task will be to ensure that these channels are set up properly to improve my customer support. I am looking for a professional who can deliver this with a high degree of competence and efficiency.
There are currently 3 clear customer journeys but managing ticketss within Zendesk and external (email and socials) is a mess. We need the streamline customer channels in, have a database of set answers or triage processes, easily merge and manage tickets with minimal effort, escalate issue and manage follow ups.
Maybe we have not set it up right but the backend is not very agile to use. This job would be partly helping us set it up correctly and with desired outcomes and partly educating us on how to use it properly. Maybe also some integrations with Magento, slack, circle loop and Asana.
Key Requirements:
- Email Support: I need to set up and optimize my email support channel.
- Phone Support: Configuration and optimization of my phone support channel is crucial.
- Chat Guidance: While I don't need live chat, I would like to have chat guidance set up.
Ideal Skills:
- Proven experience with Zendesk
- Strong understanding of customer support needs
- Excellent communication and configuration skills
Your main task will be to ensure that these channels are set up properly to improve my customer support. I am looking for a professional who can deliver this with a high degree of competence and efficiency.
There are currently 3 clear customer journeys but managing ticketss within Zendesk and external (email and socials) is a mess. We need the streamline customer channels in, have a database of set answers or triage processes, easily merge and manage tickets with minimal effort, escalate issue and manage follow ups.
Maybe we have not set it up right but the backend is not very agile to use. This job would be partly helping us set it up correctly and with desired outcomes and partly educating us on how to use it properly. Maybe also some integrations with Magento, slack, circle loop and Asana.