work-from-home customer service

Respond to customer inquiries via phone, email, SMS and chat, providing problem resolution according to the organization's service standards. Answering and/or making mostly conventional calls may require deviations from standard screens, scripts and procedures. Respond to customer phone inquiries, orders, service needs and complaints, where applicable, or directly to the technical/service area. Maintain detailed and up-to-date knowledge of the company's/designated client's products and services. Analyze customer service needs communicated with service and technical departments (if applicable). Need to be able to navigate computerized data entry systems or other related applications.