Operations Specialist for Woof Airlines

Project Type: Ongoing / Long-term
Location: Remote
Industry: International logistics / Pet transport
Experience Level: Mid–Senior (not junior)

About Woof Airlines

Woof Airlines is a company specialized in international pet transport, working daily with airlines, cargo agents, IPATA members and professional transporters worldwide.

This is an operational role, not customer support.

Your role

You will manage real client cases and move them forward efficiently using a strict Trello-based workflow.

You are responsible for progress.
If information is missing, you request it.
If there is no reply, you follow up.
If there is doubt, you escalate.

Responsibilities

Manage client inquiries (email and WhatsApp)

Analyze:

Origin and destination

Travel dates

Pet weight, breed and measurements

Work daily in Trello

Request missing information proactively

Prepare accurate and fast quotes

Send quotes and actively follow up

Document everything clearly

Coordinate internally when escalation is needed

Language requirements (MANDATORY)

Spanish: native or fully fluent

English: strong written level

English spoken calls: not required

What we are looking for

Required

Very organized

High autonomy (no micromanagement)

Comfortable following defined processes

Proactive communicator

Used to handling multiple cases

Nice to have

Logistics, travel, operations or customer success experience

Trello or Kanban tools

International clients

Availability

Daily involvement required

Flexible hours, but not occasional work

Payment

Freelance collaboration
Hourly or per-case (defined after interview)

TO APPLY (MANDATORY FILTER)

Start your proposal with a short paragraph in Spanish answering the following:

A client received a quote 3 days ago and has not replied.
Explain step by step what you would do next.

Applications that do not follow this instruction will be ignored.