Genesys IVR Integration with ASR, LLM, TTS

Overview
I need a freelancer to build and implement a working integration between Genesys (on-prem) IVR and external ASR, LLM, and TTS services.
All API endpoints for ASR/LLM/TTS will be provided.

What You Need to Do

Configure Genesys IVR and Media Server

Set up and enable MRCP integration for ASR and TTS.

Ensure proper SIP/RTP audio routing.

Implement ASR Integration

Send caller audio from Genesys IVR to the ASR endpoint.

Receive the transcribed text and return it to the IVR flow.

Implement LLM/NLP Integration

Send the ASR text to the LLM via REST API (provided).

Handle the AI response (intent or reply text).

Implement TTS Integration

Send the LLM text to the TTS API via MRCP/HTTP (depending on engine).

Play the generated audio back to the caller.

Build a Simple Multi-Turn IVR Conversation

Caller speaks → ASR → LLM → TTS response → repeat.

Include basic fallback logic (no input, low confidence, etc.).

Deliver Technical Documentation

Steps to install and configure.

All Genesys settings used.

How to extend or modify the flow.

Deliverables

Fully working Genesys IVR flow with ASR → LLM → TTS loop

Configuration files and handler/flow files

Deployment instructions (PDF or DOCX)

Required Skills

Strong experience with Genesys IVR (on-prem)

MRCP-based ASR/TTS configuration

REST/HTTP API integration

Knowledge of SIP, RTP, and media flows