Looking for 24/ 7 Server Support Team
Budget: €6 – €12 EUR
We are a small company that houses most of its servers in three data centers. We are currently looking for someone who can respond to server problems using our monitoring systems (Zabbix, PRTG) – and this around the clock, seven days a week. The systems have the ability to send an email, a Telegram message, or a call to a number of your choice.
Furthermore, we are looking for customer support available 24 hours a day, seven days a week to respond to inquiries via our ticket system, Zammad. Customer inquiries should be processed through this system.
In addition, we expect tasks that come from us – such as setting up a new system or creating a Let's Encrypt certificate – to be processed at any time (24/7).
It is important to us that monitoring alarms are responded to at all times. We also place great value on customer support and prompt responses to our requests for new systems, also on a 24/7 basis.
We want to ensure that our systems are treated by you with the same care as if we were managing them ourselves.
After a less than satisfactory experience with another company, we prefer to avoid long-term contracts and favor payment for services rendered, without having to make an advance payment.
A long-term partnership is important to us, as only through this can we grow together.
I look forward to hearing from you.
Best regards,
Matthias Körner
Managing Director
Furthermore, we are looking for customer support available 24 hours a day, seven days a week to respond to inquiries via our ticket system, Zammad. Customer inquiries should be processed through this system.
In addition, we expect tasks that come from us – such as setting up a new system or creating a Let's Encrypt certificate – to be processed at any time (24/7).
It is important to us that monitoring alarms are responded to at all times. We also place great value on customer support and prompt responses to our requests for new systems, also on a 24/7 basis.
We want to ensure that our systems are treated by you with the same care as if we were managing them ourselves.
After a less than satisfactory experience with another company, we prefer to avoid long-term contracts and favor payment for services rendered, without having to make an advance payment.
A long-term partnership is important to us, as only through this can we grow together.
I look forward to hearing from you.
Best regards,
Matthias Körner
Managing Director