draft a notice for my client who is cheated by a packing vendor

I am in need of a freelancer to draft a notice for my client who has been cheated by a packing vendor. The purpose of the notice is to either rebuild the packing materials or refund his money. I am looking for a freelancer who can provide detailed project proposals. The tone of the notice should be firm but polite. Ideal skills for the job include:
- Legal writing experience
- Strong communication skills
- Attention to detail
- Ability to understand legal jargon
- Good knowledge of consumer protection laws