Automotive Chargeback Dispute Counsel

Chargebacks tied to our online sales of engines and transmissions are cutting into revenue and hurting processor relationships. Every case to date has centred on delivery and shipping problems—parts arrived later than the carrier showed, or the freight company recorded damaged pallets that customers blame on us.

I need a legal expert who focuses on dispute resolution to step in, build strong evidence files, and argue these cases with card issuers and payment platforms. That includes interpreting processor rules, drafting persuasive responses within tight filing windows, and advising on policy tweaks that prevent new claims from reaching the chargeback stage.

Deliverables
• Draft and submit dispute responses for all current open chargebacks (full documentation, citations of network rules, and carrier evidence).
• Outline a repeatable playbook my team can follow for future delivery-related claims, covering required documents, timelines, and escalation paths.
• Recommend contract or terms-of-sale language that strengthens our position on shipment liability.

Success means reversals on existing claims and a clear, documented process that reduces our long-term exposure. If you have proven wins with automotive parts merchants or other high-ticket, freight-dependent businesses, your insight will be immediately valuable.