whatsapp integration with ERP
Budget: $250 – $750 USD
**Custom WhatsApp ERP System Requirements**
We are looking for a developer or development team to build a **custom WhatsApp ERP/CRM solution** integrated with WhatsApp through QR Code login functionality.
### Key Requirements
1. **WhatsApp QR Code Login**
* Users should be able to connect WhatsApp accounts by scanning a QR code.
* Multiple WhatsApp accounts should be supported.
2. **Role-Based Access Control**
* Admins can create and manage user accounts.
* Different access levels and permissions can be assigned to staff members.
3. **Customer Communication**
* Authorized users can send and receive WhatsApp messages from within the ERP.
* Users can initiate chats and respond to customer inquiries.
* Voice calling functionality should be available where technically feasible.
4. **Number Privacy & Protection**
* Customer phone numbers must remain hidden from staff by default.
* Staff should be able to communicate with customers without viewing their actual phone numbers.
* Only specifically authorized users should be able to view customer contact details.
* All customer data should be protected through permission-based access controls.
5. **Conversation Management**
* Shared team inbox for handling customer conversations.
* Chat assignment to specific team members.
* Internal notes and conversation history.
* Message status tracking and audit logs.
6. **Admin Dashboard**
* User management.
* Performance monitoring.
* Communication reports and analytics.
* Access permission management.
7. **Data Security**
* Secure storage of customer information.
* Activity logs for all users.
* Backup and recovery functionality.
### Objective
The goal is to enable multiple team members to communicate with customers through WhatsApp while maintaining complete control over customer information and ensuring that customer phone numbers remain confidential except for authorized personnel.
We are looking for a developer or development team to build a **custom WhatsApp ERP/CRM solution** integrated with WhatsApp through QR Code login functionality.
### Key Requirements
1. **WhatsApp QR Code Login**
* Users should be able to connect WhatsApp accounts by scanning a QR code.
* Multiple WhatsApp accounts should be supported.
2. **Role-Based Access Control**
* Admins can create and manage user accounts.
* Different access levels and permissions can be assigned to staff members.
3. **Customer Communication**
* Authorized users can send and receive WhatsApp messages from within the ERP.
* Users can initiate chats and respond to customer inquiries.
* Voice calling functionality should be available where technically feasible.
4. **Number Privacy & Protection**
* Customer phone numbers must remain hidden from staff by default.
* Staff should be able to communicate with customers without viewing their actual phone numbers.
* Only specifically authorized users should be able to view customer contact details.
* All customer data should be protected through permission-based access controls.
5. **Conversation Management**
* Shared team inbox for handling customer conversations.
* Chat assignment to specific team members.
* Internal notes and conversation history.
* Message status tracking and audit logs.
6. **Admin Dashboard**
* User management.
* Performance monitoring.
* Communication reports and analytics.
* Access permission management.
7. **Data Security**
* Secure storage of customer information.
* Activity logs for all users.
* Backup and recovery functionality.
### Objective
The goal is to enable multiple team members to communicate with customers through WhatsApp while maintaining complete control over customer information and ensuring that customer phone numbers remain confidential except for authorized personnel.