Call Center Market Research Partnerships -- 2

I run a growing contact-center operation and I’m ready to widen our client base. To do that effectively, I need solid market research that pinpoints where the demand for outsourced customer support is rising, and which sectors are most likely to benefit from our multilingual, 24/7 service model.



Key deliverables

• A competitor matrix with pricing tiers, differentiators, and gaps we can fill
• A ranked shortlist of at least 50 prospective strategic partners, complete with decision-maker contacts and partnership rationale
• An outreach playbook that outlines the value proposition, suggested KPIs, and a step-by-step engagement .

Freelance Business Development & Lead Generation (Excel Database + Outreach)

Project Description:

We are looking for a freelance professional to support our business development and lead generation activities for our BPO services.

The freelancer will be responsible for researching potential companies, building a structured lead database in Excel, and initiating outreach to relevant decision-makers.

Key Responsibilities:

Research and identify target companies (as per our criteria)

Create a clean, well-structured Excel database including:

Company Name

Employee Name

Designation

Contact Details (Email / LinkedIn / Phone if available)

Identify relevant decision-makers (HR, Operations, CX, Admin, etc.)

Connect with prospects via LinkedIn / Email / Calls

Introduce and pitch our BPO / Support Services

Maintain tracking sheet of outreach status & responses

Deliverables:

Excel lead database (accurate & verified)

Daily/weekly outreach activity report

List of responses / interested leads / follow-ups

Ideal Candidate:

Experience in lead generation / BD / market research

Strong Excel skills

Good communication skills

Comfortable with LinkedIn & cold outreach

Detail-oriented & organized

Project Type:

Freelance / Remote

Duration:

Ongoing

Payment:

Per 5 meeting - 1000

I’ll consider the project complete when I have clear data to guide our go-to-market focus and a partnership pipeline ready for my sales team to activate. If your research uncovers additional opportunities we haven’t considered, even better—flag them and we can discuss expanding the scope.