Voiceflow Chatbot Stock Advisor Development
Budget: $250 – $750 USD
Project Objective
Develop and implement programming for the Voiceflow chatbot to resolve real-time stock inquiries for Apple products, considering all possible variations (model, capacity, color, condition).
Functional Requirements
General Stock Inquiry
• When the customer requests general stock information, the bot should respond with all available products and their variations.
Example Response:
iPhone 16 Pro Max - Sealed
• 128GB: 5 units (Color: Black, Blue)
• 256GB: 3 units (Color: White)
iPhone 15 - Pre-Owned (Category A)
• 512GB: 2 units (Color: Gray)
Specific Product Inquiry
• If the customer requests a specific model with details such as capacity, color, or condition, the bot should check stock and respond with exact availability.
• If the requested product is out of stock, it should suggest similar alternatives.
Automated Recommendations
In case of out-of-stock products, the bot must:
1. Search for similar models (same condition, different capacity, or color).
2. Offer a list of alternative products.
Conversation Flow
• The bot should correctly interpret customer requests, even if they are incomplete.
Example:
Customer: "I want an iPhone 16"
Bot: "Could you specify the capacity and color? Here are the available options for the iPhone 16..."
Technical Requirements
WooCommerce - Voiceflow Integration
• Use WooCommerce API to retrieve product stock with all its variations.
• Relevant endpoints include:
o GET /products to fetch the product list.
o GET /products/{id}/variations to fetch specific variations.
• Authenticate using WooCommerce API keys.
Product Structure
• Sealed:
o Model: iPhone 16, 16 Pro, etc.
o Capacity: 128GB, 256GB, etc.
o Color: Black, Blue, etc.
• Pre-Owned:
o Model, Capacity, and Color, same as sealed.
o Condition Categories:
A: Like new.
B: Minor wear.
C: Noticeable wear.
Programming in Voiceflow
• Implement code blocks to:
o Make HTTP requests to the WooCommerce API.
o Process the JSON response and display the data to the customer.
o Use JavaScript in Voiceflow blocks to filter and structure responses based on customer inquiries.
Error Handling
• If the API fails to respond or returns an error, the bot should notify the customer and offer assistance.
Example:
"We’re sorry, we are experiencing issues retrieving stock information. Please try again later or contact us directly."
Scalability
• The system must allow new models or variations to be added without modifying the core code.
Deliverables
1. Code for the stock inquiry programming in Voiceflow.
2. Configuration of Voiceflow blocks for stock inquiries.
3. Technical documentation for future maintenance.
Additional Notes
• WooCommerce API keys, Voiceflow, and WhatsApp Business access are already integrated and fully functional.
• The logic and workflow for the chatbot have been pre-configured.
• The main task is to develop the programming to resolve real-time stock inquiries.
• The programmer should explain the integration workflow to ensure future adjustments can be made if needed.
Develop and implement programming for the Voiceflow chatbot to resolve real-time stock inquiries for Apple products, considering all possible variations (model, capacity, color, condition).
Functional Requirements
General Stock Inquiry
• When the customer requests general stock information, the bot should respond with all available products and their variations.
Example Response:
iPhone 16 Pro Max - Sealed
• 128GB: 5 units (Color: Black, Blue)
• 256GB: 3 units (Color: White)
iPhone 15 - Pre-Owned (Category A)
• 512GB: 2 units (Color: Gray)
Specific Product Inquiry
• If the customer requests a specific model with details such as capacity, color, or condition, the bot should check stock and respond with exact availability.
• If the requested product is out of stock, it should suggest similar alternatives.
Automated Recommendations
In case of out-of-stock products, the bot must:
1. Search for similar models (same condition, different capacity, or color).
2. Offer a list of alternative products.
Conversation Flow
• The bot should correctly interpret customer requests, even if they are incomplete.
Example:
Customer: "I want an iPhone 16"
Bot: "Could you specify the capacity and color? Here are the available options for the iPhone 16..."
Technical Requirements
WooCommerce - Voiceflow Integration
• Use WooCommerce API to retrieve product stock with all its variations.
• Relevant endpoints include:
o GET /products to fetch the product list.
o GET /products/{id}/variations to fetch specific variations.
• Authenticate using WooCommerce API keys.
Product Structure
• Sealed:
o Model: iPhone 16, 16 Pro, etc.
o Capacity: 128GB, 256GB, etc.
o Color: Black, Blue, etc.
• Pre-Owned:
o Model, Capacity, and Color, same as sealed.
o Condition Categories:
A: Like new.
B: Minor wear.
C: Noticeable wear.
Programming in Voiceflow
• Implement code blocks to:
o Make HTTP requests to the WooCommerce API.
o Process the JSON response and display the data to the customer.
o Use JavaScript in Voiceflow blocks to filter and structure responses based on customer inquiries.
Error Handling
• If the API fails to respond or returns an error, the bot should notify the customer and offer assistance.
Example:
"We’re sorry, we are experiencing issues retrieving stock information. Please try again later or contact us directly."
Scalability
• The system must allow new models or variations to be added without modifying the core code.
Deliverables
1. Code for the stock inquiry programming in Voiceflow.
2. Configuration of Voiceflow blocks for stock inquiries.
3. Technical documentation for future maintenance.
Additional Notes
• WooCommerce API keys, Voiceflow, and WhatsApp Business access are already integrated and fully functional.
• The logic and workflow for the chatbot have been pre-configured.
• The main task is to develop the programming to resolve real-time stock inquiries.
• The programmer should explain the integration workflow to ensure future adjustments can be made if needed.